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Category: Customer Service

Outreach Specialist

Job Title: Outreach Specialist
Salary Type: Hourly
Salary: $13.13
Job Type: Full Time
Location: Greater Lansing, MI area
Job Description: Outreach Specialist

9:00am to 6:00pm

  • Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for savings program
  • Uses system to ensure appropriate questions are asked
  • Interpret and explains information such as eligibility requirements and application details
  • Clarifies eligibility data with patient or member
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy.
  • Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required
  • Initiate procedures to refer patient/member to other agencies for assistance as appropriate
  • Monitors actions to ensure goals are met
  • Dispositions accounts in a timely manner
  • Types and transmits correspondence as necessary
  • Prepares for and participates in all appropriate meetings
  • Performs miscellaneous administrative tasks as required
Minimum Qualifications: Outreach Specialist

  • High School Diploma or equivalent
  • Previous office experience
  • Competent computer skills including MS Office
  • Attention to detail
  • Previous experience in a call center
  • Good job stability
  • Reliability
Employer: Personnel World
Address: 924 Centennial Way, Suite 400, Lansing, MI 48917
Email: Contact Us
If you are interested in applying with Personnel World, please fill out our online application and cut and paste your resume (RTF).  If you do not hear from us with 48 hours from submitting your application, please contact our office at 517-323-3500.

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