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IT Service Technician

Job Title: IT Service Technician
Salary Type:
Salary:
Job Type: Full Time
Location: Mount Pleasant, MI
Job Description IT Services Technician:

This position will be a team member of our IT Services department which is responsible for managing and maintaining our client’s networks. Focus on client satisfaction and attention to detail are necessary.

  • Strong computer skills and the ability to effectively communicate by telephone and through email.
  • Ability to work on multiple priorities and/or projects simultaneously.
  • Excellent listening and communications skills, both verbal and written.
  • Strong customer relationship skills.
  • Organized, detail oriented and self-motivated.
  • Ability to remain in contact with the client thru the completion of the incident.
  • Basic problem-solving abilities and ability to meet reasonable deadlines.
  • Willingness to develop professionally.
  • Flexible and able to adapt to a rapidly changing environment
  • Ability to provide and maintain detailed documentation on each job.
  • Advanced knowledge of Microsoft Workstation Operating Systems and Applications.
  • Intermediate knowledge of Microsoft Server Operating Systems and Active Directory.
  • Intermediate knowledge of networking concepts and equipment including layer 2/3 switches, firewalls and wireless access points.
  • Ability to diagnose hardware failures including RAID.
  • Perform virus / malware cleanup and data recovery.
  • Basic knowledge of network cabling including termination.
Minimum Qualifications: IT Services Technician Job Requirements

  • Education: HS Diploma or Equivalent
  • Valid Drivers License
  • Clean Driving Record
  • Ability to type 30+ Words Per Minute

IT Services Technician Required Experience:

  • Information Technology: 2 Years
  • Computer Hardware: 2 Years
  • Computer Repair: 2 Years
  • Network Management: 2 Years

Entry / Mid Level Position – Full Time

Hours: 8am – 5pm, Monday through Friday

More than just a job! You’ll love what you do and your skills will not go unnoticed. Every employee is an integral part of our team, and your talent and value will be appreciated and put to work.

Why You’ll Love This Position:

Flexible scheduling, and casual dress in a progressive, creative, open and fun work environment

Growth and Advancement Opportunities

Empowerment and Self Management – No Micromanagement!

Training and Support

Paid Time Off

Comprehensive benefit package including 401K retirement plan, health, optical and dental insurance, long-term disability coverage

If you have already applied with Personnel World please call our office at 517-323-3500 to discuss this opening.

If you do apply for this position and do not hear from us within 48 hours, please contact our office for more information at 323-3500.

Employer: Personnel World
Address: 924 Centennial Way, Suite 400, Lansing, MI 48917
Email: Contact Us
If you are interested in applying with Personnel World, please fill out our online application and cut and paste your resume (RTF).  If you do not hear from us with 48 hours from submitting your application, please contact our office at 517-323-3500.

apply now

IT Service System Administrator

Job Title: IT Service System Administrator
Salary Type:
Salary:
Job Type: Full Time
Location: Mount Pleasant, MI
Job Description IT Service System Administrator:

The IT Service System Administrator is responsible for the oversight of Security, Monitoring and Management Systems including customization, management, monitoring, and problem resolution.

  • Very organized, punctual, and thorough personality desired for this position
  • Must have a very high attention to detail and time requirements
  • Ability to complete all tasks, leave nothing unfinished
  • Self-managed and motivated
  • Ability to work smoothly in a team environment, as well as on ownSelf-empowered, confident and ability to make decisions
  • Strong computer skills and the ability to effectively communicate by telephone and through email
  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent listening and communications skills, both verbal and written
  • Strong customer relationship skills.
  • Organized, detail oriented and self-motivated.
  • Advanced problem-solving abilities and ability to meet reasonable deadlines
  • Willingness to develop professionally
  • Flexible and able to adapt to a rapidly changing environment
  • Ability to provide and maintain detailed documentation of each alert, ticket or project
  • Intermediate knowledge of computer hardware
  • Intermediate knowledge of Microsoft Desktop Operating Systems
  • Familiar with Windows registry, task manager, command line and services management
  • Ability to perform virus cleanup and data recovery
  • Basic knowledge of networking concepts
  • Basic scripting ability is a plus
Minimum Qualifications: IT Service System Administrator Responsibilities: Customization, management and monitoring of the Remote Monitoring and Management Systems includes the following duties:

  • Perform routine and regularly scheduled maintenance and monitoring tasks.
  • Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software from multiple vendors.
  • Plan and execute patch updates or software upgrades.
  • Support and respond to service outages or other incidents.
  • Perform root cause analysis and problem resolution.
  • Develop and implement automation.
  • Define and document Standard operating procedures.

IT Service System Administrator Job Requirements:

  • Education: HS Diploma or Equivalent
  • Valid Driver’s License
  • Clean Driving Record & valid driver’s license
  • Ability to type 30+ Words Per Minute
  • Information Technology Experience: 2 Years
  • Computer Hardware Experience: 2 Years
  • Computer Repair Experience: 2 Years
  • Information Technology: 2 years

Hours: 8am – 5pm, Monday through Friday (May vary slightly)

When you join our team – you’re taking more than just a job! You’ll love what you do and your skills will not go unnoticed. At Journey every employee is an integral part of our team, and your talent and value will be appreciated and put to work.

Flexible scheduling, and casual dress in a progressive, creative, open, and fun work environment

Growth and Advancement Opportunities

Empowerment and Self-Management – No Micromanagement!

Training and Support

Paid Time Off

Comprehensive benefit package including 401K retirement plan, health, optical and dental insurance, long-term disability coverage

 

If you have already applied with Personnel World please call our office at 517-323-3500 to discuss this opening.

If you do apply for this position and do not hear from us within 48 hours, please contact our office for more information at 323-3500.

Employer: Personnel World
Address: 924 Centennial Way, Suite 400, Lansing, MI 48917
Email: Contact Us
If you are interested in applying with Personnel World, please fill out our online application and cut and paste your resume (RTF).  If you do not hear from us with 48 hours from submitting your application, please contact our office at 517-323-3500.

apply now