• Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for savings program
• Uses system to ensure appropriate questions are asked
• Interpret and explains information such as eligibility requirements and application details
• Clarifies eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy.
• Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required
• Initiate procedures to refer patient/member to other agencies for assistance as appropriate
• Monitors actions to ensure goals are met
• Dispositions accounts in a timely manner
• Types and transmits correspondence as necessary
• Prepares for and participates in all appropriate meetings
• Performs miscellaneous administrative tasks as required

• High School Diploma or equivalent
• Previous office experience
• Competent computer skills including MS Office
• Attention to detail
• Previous experience in a call center
• Good job stability
• Reliability

If you have already applied with Personnel World please call our office at 517-323-3500 to discuss this opening.

If you do apply for this position and do not hear from us within 48 hours, please contact our office for more information at 323-3500.